Terms of service

Terms & Conditions

More than anything, we want you to be happy! The best thing to do initially is contact us and we’ll do everything we can to resolve any issue.

ORDERING

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be processed and dispatched, usually within 1-2 days.  Please allow another 2-3 working days for delivery.

Only one product to be bought per customer for all discounted offerings. 

PRICE

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.

JAR SUBSTITUTIONS

Our jars may occasionally change in appearance slightly from those shown for quality control reasons. If there are any significant changes we’ll contact you before dispatch.

 QUALITY CONCERNS

We take great pride in the quality and condition of our product and it should reach you in the best possible condition. When you receive your order please open it as soon as possible and inspect it. If you aren’t happy with what you find, please email us at stu@mani-life.com. We will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.

Likewise if the box has been damaged during delivery, please get in touch as soon as possible with images. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:

  1. Incorrect addresses
  2. Unopened parcels
  3. Delayed deliveries due to weather problems.
  4. Gifts to recipients who have gone away or are unable to receive parcels.

TITLE

ManíLife LTD retains all rights of ownership and possession of the goods until full payment has been received.

RETURNS

Any unwanted items must be returned, with their packaging unopened and in the same condition which you received them in. Once opened, all product is none returnable, unless faulty. For any quality related issues we will reimburse you for postage.

DELIVERY

Our couriers take 2-3 days to delivery to to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer. If we anticipate any issues we will contact you asap.

We do our best to deliver on the date you have requested but at busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we can not be responsible for any delivery delays.

It is best if someone is available to receive and sign for the delivery but we can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default. Please anticipate that the recipient may have to go out unexpectedly or may not hear the doorbell and leave extra instructions succinctly describing a safe place for the parcel.

PAYMENT

We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

CANCELLATION

If you wish to cancel you need to contact us ASAP. You may cancel your order, however this needs to be done before the order has been processed. ManíLife reserves the right not to accept or to cancel any order once accepted, without penalty.

YOUR FEEDBACK

To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on: contact@mani-life.com. If you love the PB (which we hope you do) please leave us a review.

SMS

Last updated: Dec. 15, 2022

The ManiLife mobile message service (the "Service") is operated by ManiLife (“ManiLife”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ManiLife’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ManiLife through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ManiLife. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +447360273852 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ManiLife mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +447360273852 or email stu@mani-life.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

COMPANY INFORMATION

ManíLife Ltd is a company incorporated in England and Wales and registered under Company Number 09617757

Address: ManiLife, Unit 2.03, Food Exchange, SW8 5EL, London